FAQ's

The likely signs of thatched garden buildings needing replacement thatch tiles is the straws are coming away from the tiles themselves, this is usually due after about 5-7 years after installing. Wildlife and over hanging trees are usual suspect for this to come about a little earlier than the life expectancy.

Cedar tends to last above the 10 year mark, if you have damage to you cedar roof this is the likely time you will need it replacing. If you see your tiles changing to a silver/grey colour, this is expected and is the natural colour change in the wood.

Another tell tale sign of when your roof needs replacing is the ply on the inside of your building will looks moldy and damp with signs of water penetration.

Tell us what you would like and we can assist you in many ways. If you are in need of a site visit, we can come alone to the property and suggest which service is in need. Once we've established what we can offer we will take a 40% deposit to secure your position on the schedule, and arrange a time and date best suited for.

If you are unsure on or are unable to make a site visit we are happy to assist over the phone and in email through video call or photos. Photos may be necessary in most parts for re-roofing and restorations projects.

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Once the work has been carried out and inspection has been made by the customer to ensure everything is to your satisfactory and take the remaining 60% of the quote on the day of installation.

Our buildings will be free standing and require no foundations. Although you will need a solid level base, Non permanent structures require no planning permission if installed at least 2 metres away from boundary fences. We highly advise the customer to check planning issues with their local council regarding conservation and nature reserve areas in advance. Bespoke projects may require planning permission, again we will advise the customer to check with the local council. We do not take responsibility for any fines or fees given to the customer prior or after installation given to by the council.

Yes for Mainland UK, however a charge may apply for international installations and deliveries.

Any level, hardstanding area can be used; this could be a concrete pad, decking or existing patio. Please contact us to request a copy of our base specifications.

Yes, we have a relocation service for garden buildings. We can offer to store buildings with an additional storage charge and refurbish buildings before reinstalling.

Standard thatch will change colour to a grey/brown colour within 12 months of installation. Being a natural product, thatch will loose it's straws and may become more prone in areas under trees from wildlife and falling branches. You can contact a thatcher to enquire about a mesh netting which can help with extending the life expectancy.

We ask that you treat the building 12 months after installation and every 3 years after that. Maintaining your building is simple and will allow you to enjoy your structure for years to come.

Due to our team not being certified, we will do the first first fix only. This includes mounting the products to the designated place, it is the responsibility of the customer to hire an electrician to wire up the products. We will provide you with all the details of the products for your electrician.

Yes, our thatch products come with clips which are suitable for the metal frame roofs. If you are unsure please get in touch with some photos and measurements. Please note: Roofs constructed solely with a metal frame may incur gaps and spaces between the thatch layers. While thatch serves as a roofing material, it will not provide complete watertightness on its own and may require additional layers of water protection, such as canvas or plywood.